egames Terms & Conditions

1 Definitions

For the purposes of these egames Terms and Conditions, the following definitions shall apply:

• "Platform" refers to the egames website accessible at egames.asia, including all associated mobile-optimized web interfaces, applications, software, content, and services provided therein.
• "Account" refers to the personal gaming account created by the Player upon registration with egames, which stores the Player's balance, transaction history, game records, personal information, and account settings.
• "Player," "User," or "you" refers to any individual who accesses, registers with, or uses the egames Platform in any capacity.
• "Company," "we," "us," or "our" refers to egames and its parent entity, subsidiaries, affiliates, directors, officers, employees, and authorized agents.
• "Services" refers to all gaming products, casino games, promotional offers, financial transaction services, customer support, and any other functionality provided through the egames Platform.
• "Bonus" refers to any promotional credit, free spin, cashback, or other non-deposited value awarded to a Player's account subject to specific terms and wagering requirements.
• "KYC" (Know Your Customer) refers to the identity verification process required by egames to confirm a Player's identity, age, and residency before certain account functions (particularly withdrawals) are enabled.

2 Eligibility & Registration

2.1 Age Requirement. You must be at least twenty-one (21) years of age to create an egames account, access any gaming services, or place any wager on the egames Platform. This age requirement is mandated by Philippine gambling regulations and is strictly enforced. By registering, you represent and warrant that you are at least 21 years old. egames reserves the right to request age verification documentation at any time.

2.2 Jurisdiction. You represent and warrant that you are accessing the egames Platform from a jurisdiction where online gambling is legal and permitted. It is your sole responsibility to determine the legality of online gambling in your jurisdiction. egames makes no representation that its Services are appropriate or available for use in all locations.

2.3 Accurate Information. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary to maintain its accuracy. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and may result in immediate account termination and forfeiture of balances.

2.4 Single Account Policy. Each individual is permitted to maintain only one (1) active egames account. The creation of multiple accounts by the same individual — whether using the same or different personal information, email addresses, phone numbers, IP addresses, or devices — is strictly prohibited. egames employs automated detection systems and reserves the right to merge, suspend, or permanently close duplicate accounts and forfeit associated balances and winnings.

2.5 Third-Party Accounts. You may not create or operate an egames account on behalf of any third party. Each account must be owned, controlled, and used exclusively by the registered individual. Allowing any other person to access or use your egames account constitutes a breach of these Terms.

3 Account Obligations

3.1 Account Security. You are solely responsible for maintaining the confidentiality and security of your egames account credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number or email address. You agree to: (a) choose a strong, unique password that is not used for any other online service; (b) not share your login credentials with any other person; (c) enable OTP verification when prompted; and (d) immediately notify egames customer support if you suspect any unauthorized access to your account.

3.2 Responsibility for Activity. You are fully responsible for all activity that occurs under your egames account, regardless of whether such activity was authorized by you. egames shall not be liable for any loss or damage arising from unauthorized use of your account where such use resulted from your failure to safeguard your credentials.

3.3 KYC Verification. egames is legally required to verify the identity of its Players. You agree to provide, upon request, one or more of the following: a valid Philippine government-issued identification document (e.g., passport, driver's license, PhilSys ID, UMID, voter's ID, PRC ID); proof of address (e.g., utility bill, bank statement dated within the last three months); and any other documentation reasonably requested by egames for identity verification, source-of-funds inquiry, or regulatory compliance purposes. Failure to provide requested KYC documentation within the specified timeframe may result in account restrictions, suspension of withdrawal privileges, or permanent account closure.

3.4 Account Inactivity. If your egames account remains inactive (no login, no bet, no deposit, no withdrawal) for a continuous period of twelve (12) months, egames reserves the right to classify your account as dormant. Dormant accounts may be subject to a monthly administrative fee of ₱50 or the remaining balance, whichever is less. You will be notified via your registered email address prior to the application of any dormancy fees. If the balance reaches zero, the dormant account may be permanently closed.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods. egames accepts deposits and processes withdrawals exclusively through the following approved Philippine payment channels: GCash, Maya (formerly PayMaya), bank transfer via BDO, BPI, Metrobank, UnionBank, Landbank, PNB, and Security Bank, and Philippine-issued debit cards. egames reserves the right to add or remove payment methods at its sole discretion with reasonable notice to Players.

4.2 Currency. All transactions on the egames Platform are denominated in Philippine Pesos (₱ PHP). No other currency is accepted or supported.

4.3 Minimum & Maximum Limits. Deposit and withdrawal transactions are subject to minimum and maximum limits, which may vary depending on the payment method selected. Current limits are published on the egames cashier page and may be updated from time to time. Players enrolled in the VIP program may have access to higher transaction limits.

4.4 Deposit Processing. Deposits via GCash, Maya, and debit card are typically credited to your egames account instantly. Bank transfer deposits may require one (1) to three (3) business hours for processing, depending on the issuing bank. egames shall not be held liable for delays caused by third-party payment processors, banking institutions, or network outages.

4.5 Withdrawal Processing. Withdrawal requests are reviewed and processed by the egames finance team. GCash and Maya withdrawals are typically completed within three (3) minutes on average. Bank transfer withdrawals are processed within the same business day, subject to receiving-bank processing times. All withdrawal requests are subject to identity verification and may be delayed if additional KYC documentation is required.

4.6 Withdrawal Conditions. Before a withdrawal can be processed, the following conditions must be satisfied: (a) your egames account must have completed full KYC verification; (b) any active bonus wagering requirements must be fully met; (c) the withdrawal amount must meet the minimum threshold for the selected payment method; (d) the withdrawal destination must be in the same name as the registered egames account holder. Withdrawals to third-party accounts are strictly prohibited.

4.7 Source of Funds. egames reserves the right to request proof of the legitimate source of deposited funds. This may include, but is not limited to, recent payslips, bank statements, business registration documents, or tax filings. Refusal to provide source-of-funds documentation may result in account restrictions or closure.

5 Bonuses & Promotions

5.1 General Bonus Terms. From time to time, egames may offer promotional bonuses, free spins, cashback, reload offers, and other incentives to eligible Players. All bonuses are subject to the specific terms and conditions published alongside each promotion, as well as the general terms set forth in this section.

5.2 Wagering Requirements. Unless expressly stated otherwise, all bonuses awarded by egames carry a wagering requirement that must be satisfied before any bonus funds or associated winnings may be withdrawn. The standard wagering requirement is thirty times (30x) the bonus amount, though individual promotions may specify different multipliers. Only wagers placed with real-money funds after the bonus has been claimed shall count toward fulfillment of the wagering requirement. Not all games contribute equally toward wagering requirements — contribution percentages are published in the specific bonus terms.

5.3 Bonus Expiration. Bonuses that are not claimed within the specified claiming window, or whose wagering requirements are not fulfilled within the specified completion period (typically thirty (30) calendar days unless otherwise stated), shall automatically expire and be forfeited, along with any associated winnings.

5.4 Bonus Abuse. egames maintains a zero-tolerance policy regarding bonus abuse. Bonus abuse includes, but is not limited to: (a) opening multiple accounts to claim the same promotion more than once; (b) using irregular playing patterns designed to complete wagering requirements with minimal risk (e.g., equal-amount opposing bets, zero-margin strategies); (c) colluding with other Players to manipulate bonus outcomes; and (d) systematically exploiting technical errors or promotional loopholes. Detected bonus abuse will result in: voiding of the bonus and all related winnings; potential account suspension or permanent termination; and forfeiture of remaining account balances attributable to abusive activity.

5.5 Promotional Eligibility. egames reserves the right to exclude any Player from any promotion at its sole discretion, including but not limited to Players who have previously violated these Terms, Players with restricted accounts, and Players who have self-excluded or opted out of marketing communications.

6 Game Rules & Fair Play

6.1 Game Integrity. All games offered on the egames Platform utilize certified Random Number Generator (RNG) technology or live dealer equipment to ensure fair, unbiased, and unpredictable outcomes. Game results are final and binding. egames does not manipulate, pre-determine, or influence game outcomes in any manner.

6.2 Specific Game Rules. Each game available on egames is governed by its own specific set of rules, which are accessible within the game interface. It is the Player's responsibility to review and understand the rules of each game before placing wagers. In the event of a discrepancy between the in-game rules and these Terms, these Terms shall prevail unless the in-game rules explicitly address a matter not covered herein.

6.3 Malfunctions & Errors. In the event of a system malfunction, software error, or connectivity disruption during an active game session, egames shall endeavor to restore the game to the state immediately prior to the error. If restoration is not possible, all bets placed during the affected session may be voided and refunded. egames's determination regarding game errors and their resolution shall be final.

6.4 Maximum Winnings. Certain games and game categories may be subject to maximum winning limits per round, per day, or per promotional period. These limits, where applicable, are published within the game rules or promotional terms. egames reserves the right to cap payouts in accordance with published limits.

7 Intellectual Property

7.1 Ownership. All content, software, graphics, logos, trademarks, service marks, trade names, text, images, audio, video, game designs, and other materials available on the egames Platform (collectively, "Content") are the property of egames or its licensors and are protected by applicable intellectual property laws of the Philippines and international treaties.

7.2 Limited License. egames grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its Content solely for your personal, non-commercial entertainment purposes, subject to compliance with these Terms. This license does not include the right to: (a) copy, modify, distribute, sell, or lease any portion of the Platform or Content; (b) reverse-engineer, decompile, or disassemble any software used in the Platform; (c) use any data mining, robots, scraping, or similar automated data-gathering tools; or (d) remove any copyright, trademark, or other proprietary notices from the Content.

8 Prohibited Activities

You agree that you shall not, and shall not attempt to, engage in any of the following prohibited activities while using the egames Platform:

1. Using the egames Platform if you are under 21 years of age.
2. Providing false, inaccurate, or misleading personal information during registration or KYC verification.
3. Creating or operating multiple egames accounts.
4. Allowing any other person to access or use your egames account.
5. Using the Platform for money laundering, terrorist financing, fraud, or any other illegal activity.
6. Employing automated software, bots, scripts, or mechanical devices to interact with the Platform or its games.
7. Exploiting bugs, glitches, vulnerabilities, or technical errors in any game or Platform feature for personal gain.
8. Colluding with other Players to gain an unfair advantage in any game, tournament, or promotional event.
9. Engaging in abusive, threatening, harassing, or defamatory behavior toward egames staff, other Players, or live dealers.
10. Attempting to gain unauthorized access to egames systems, servers, databases, or other Players' accounts.
11. Using virtual private networks (VPNs) or other tools to disguise your true location or evade geographic restrictions.
12. Chargebacks — initiating a chargeback or payment reversal on any deposit made to your egames account without first exhausting the egames internal dispute resolution process.

9 Account Suspension & Termination

9.1 By egames. egames reserves the right to suspend, restrict, or permanently terminate your account at any time if: (a) you breach any provision of these Terms; (b) egames suspects fraudulent, illegal, or abusive activity; (c) you fail to complete KYC verification within the required timeframe; (d) egames is required to do so by law, regulation, or order of a competent authority; or (e) egames determines, in its sole discretion, that your continued access poses a risk to the integrity of the Platform or other Players.

9.2 By Player. You may request closure of your egames account at any time by contacting our customer support team. Upon account closure: (a) any remaining real-money balance (excluding active bonuses and associated wagering obligations) will be made available for withdrawal, subject to KYC verification; (b) all active bonuses and pending promotional credits will be forfeited; and (c) your access to the Platform and all associated Services will be permanently terminated.

9.3 Effect of Termination. Upon termination of your egames account, whether initiated by you or by egames: all licenses granted to you under these Terms shall immediately terminate; your right to access and use the Platform shall cease; and any obligations or liabilities incurred prior to termination shall survive, including without limitation any amounts owed to egames.

10 Limitation of Liability

10.1 No Guarantee of Winnings. egames is an entertainment platform. All casino games involve an element of chance, and there is no guarantee of winning. You acknowledge that gambling carries inherent financial risk, and you accept full responsibility for any losses incurred through your use of the egames Platform.

10.2 Maximum Liability. To the maximum extent permitted by Philippine law, egames's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your egames account during the twelve (12) month period immediately preceding the event giving rise to the claim.

10.3 Exclusion of Damages. In no event shall egames be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, arising out of or in connection with your use of the egames Platform, regardless of whether such damages were foreseeable or whether egames was advised of the possibility thereof.

10.4 Force Majeure. egames shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, typhoons, earthquakes, volcanic eruptions, floods, pandemics, government actions, internet outages, power failures, cyberattacks, or disruptions to third-party payment processing services.

11 Responsible Gaming

11.1 Commitment. egames is committed to promoting responsible gaming practices and providing a safe entertainment environment. We recognize that while the vast majority of our Players enjoy gaming as a form of entertainment, a small number may experience difficulty controlling their gambling behavior. egames provides the following responsible gaming tools and resources:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits through their egames account settings. Once set, limits take effect immediately and cannot be increased for a minimum of 24 hours.
• Session Time Reminders: Players may enable session time alerts that display notifications at regular intervals during active play.
• Cooling-Off Periods: Players may request a temporary cooling-off period of 24 hours, 7 days, or 30 days, during which their egames account will be inaccessible.
• Self-Exclusion: Players may request permanent self-exclusion from the egames Platform. Self-exclusion requests are irrevocable for a minimum of six (6) months and may be made permanent at the Player's request.

11.2 Gambling is addictive. Know when to stop. If you believe that your gambling behavior is becoming problematic, we strongly encourage you to utilize the tools described above and to seek professional assistance. Please visit our Responsible Gaming page for additional resources and support information.

12 Privacy & Data Protection

12.1 Your privacy is important to egames. The collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By agreeing to these Terms, you also acknowledge and consent to the data practices described in the egames Privacy Policy.

12.2 egames processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. Your personal information is protected using industry-standard security measures, including 256-bit SSL encryption and secure data storage protocols.

13 Dispute Resolution

13.1 Internal Resolution. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the egames Platform shall first be submitted to the egames customer support team for internal resolution. egames will endeavor to resolve all disputes fairly and within a reasonable timeframe, typically within fourteen (14) business days of receiving a written complaint.

13.2 Escalation. If you are not satisfied with the resolution provided by egames customer support, you may escalate your complaint to the egames compliance department by sending a detailed written account of the dispute, including all relevant transaction IDs, dates, amounts, and supporting documentation.

13.3 Regulatory Complaint. If the internal dispute resolution process does not result in a satisfactory outcome, you may file a complaint with the relevant Philippine regulatory authority, subject to applicable regulations and procedures.

13.4 Limitation Period. Any claim or dispute arising under these Terms must be brought within one (1) year from the date the cause of action accrued. Claims not filed within this period shall be permanently barred.

14 Amendments

14.1 egames reserves the right to amend, modify, or update these Terms at any time at its sole discretion. Material changes will be communicated to registered Players via email notification to their registered email address and/or via a prominent notice on the egames Platform at least seven (7) days prior to the effective date of the changes.

14.2 Your continued use of the egames Platform following the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree with any amended provision, you must discontinue use of the Platform and close your account prior to the effective date of the changes.

14.3 It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when these Terms were most recently revised.

15 Governing Law

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

15.2 Subject to the dispute resolution procedures set forth in Section 13, the courts of the Republic of the Philippines shall have exclusive jurisdiction over any legal proceedings arising out of or relating to these Terms.

15.3 Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect the remaining provisions of these Terms, which shall remain in full force and effect.

15.4 Entire Agreement. These Terms, together with the egames Privacy Policy, Responsible Gaming Policy, and any specific promotion or bonus terms, constitute the entire agreement between you and egames regarding your use of the Platform, and supersede all prior or contemporaneous agreements, communications, and understandings, whether oral or written.

16 Contact Information

If you have any questions, concerns, or complaints regarding these egames Terms and Conditions, or if you require assistance with your egames account, please contact our customer support team through the following channel: