egames Privacy Policy

1 Information We Collect

egames collects various categories of personal data depending on how you interact with our platform. Below is a comprehensive overview of the types of information we collect, organized by source:

1.1 Information You Provide Directly. When you register for an egames account, complete KYC verification, contact customer support, or participate in promotions, you voluntarily provide the following types of personal data:

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, gender	Account creation, age verification (21+), KYC compliance
Contact Data	Email address, mobile phone number, residential address	Account communication, OTP verification, promotional notifications
Verification Data	Government-issued ID images (passport, driver's license, PhilSys ID, UMID), proof of address documents, selfie images	KYC verification, identity confirmation, fraud prevention
Financial Data	GCash/Maya account details, bank account numbers, debit card last-four digits, transaction amounts	Deposit/withdrawal processing, source-of-funds verification
Communication Data	Live chat transcripts, email correspondence, support ticket content	Customer support, dispute resolution, quality assurance

1.2 Information Collected Automatically. When you access the egames platform, certain data is collected automatically through your device and browser:

• Device Data: Device type, operating system, screen resolution, device identifier, browser type and version, mobile network carrier.
• Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, feature interactions, search queries within the egames platform.
• Location Data: IP address, approximate geographic location (country, city, region), timezone settings. egames does not collect precise GPS coordinates.
• Connection Data: Internet service provider (ISP), connection speed, referral URL (the page you visited before navigating to egames).

1.3 Information from Third Parties. egames may receive personal data from the following third-party sources:

• Payment Processors: GCash, Maya, and banking partners may provide transaction confirmation details, account verification status, and fraud-screening results.
• KYC Verification Providers: Third-party identity verification services may provide document authentication results and risk-assessment scores.
• Regulatory Authorities: Government agencies or regulatory bodies may provide information related to self-exclusion registries, sanctions lists, or politically exposed persons (PEP) databases.

2 How We Use Your Data

egames processes your personal data for the following specific and legitimate purposes:

1. Account Registration & Management: To create and maintain your egames account, authenticate your identity, and provide access to the egames platform and its features.
2. Age & Identity Verification: To confirm that you are at least 21 years of age as required by Philippine gambling regulations and to verify your identity through our KYC process.
3. Financial Transaction Processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card; to maintain accurate financial records; and to detect and prevent fraudulent transactions.
4. Game Delivery & Personalization: To deliver casino games (slots, bingo, fishing games, live dealer, and table games), record game history, calculate winnings, and personalize your egames experience based on your gaming preferences.
5. Promotions & Bonuses: To administer bonuses, free spins, cashback, loyalty programs, and other promotional offers; to track wagering requirements; and to detect and prevent bonus abuse.
6. Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance through live chat, email, and other support channels.
7. Security & Fraud Prevention: To protect the egames platform and its users from fraud, money laundering, unauthorized access, and other illegal activities; to monitor account activity for suspicious patterns; and to enforce our Terms & Conditions.
8. Regulatory Compliance: To comply with applicable Philippine laws, regulations, and orders of competent authorities, including anti-money laundering (AML) obligations, tax reporting requirements, and data retention mandates.
9. Platform Improvement: To analyze aggregated usage patterns, identify technical issues, conduct internal research, and improve the quality, performance, and security of the egames platform.
10. Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts), and, with your consent, marketing communications about new games, promotions, and platform features.

3 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, egames processes your personal data on the following legal bases:

• Consent (Section 12(a), RA 10173): You provide explicit consent when you create your egames account and accept this Privacy Policy. For marketing communications, you provide separate opt-in consent which may be withdrawn at any time.
• Contractual Necessity (Section 12(b)): Processing is necessary for the performance of our agreement with you — specifically, to provide the gaming services, process transactions, and manage your egames account as described in our Terms & Conditions.
• Legal Obligation (Section 12(c)): Processing is necessary to comply with Philippine legal requirements, including age verification, KYC/AML obligations, tax reporting, and regulatory disclosures.
• Legitimate Interest (Section 12(f)): Processing is necessary for our legitimate interests in fraud prevention, platform security, service improvement, and the defense of legal claims, provided these interests do not override your fundamental rights and freedoms.

4 Data Sharing & Disclosure

4.1 No Sale of Personal Data. egames does not sell, rent, lease, or trade your personal information to third parties for their own marketing purposes. We will never monetize your data.

4.2 Authorized Third-Party Service Providers. egames may share your personal data with the following categories of third-party service providers, strictly on a need-to-know basis and under binding data-processing agreements that require them to protect your information:

• Payment Processors: GCash, Maya (PayMaya), Philippine banks (BDO, BPI, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card networks — to process your deposit and withdrawal transactions.
• KYC/Identity Verification Providers: Third-party services that authenticate government-issued identification documents and verify your identity on behalf of egames.
• Cloud Hosting & Infrastructure Providers: Data center and cloud service providers that host the egames platform and store data on secured servers.
• Customer Support Tools: Live chat and helpdesk software providers that facilitate our customer service operations.
• Analytics Providers: Services that help egames analyze platform usage data in aggregated, anonymized form to improve performance and user experience.

4.3 Regulatory & Legal Disclosures. egames may disclose your personal data without your prior consent where required or permitted by law, including:

• In response to a valid court order, subpoena, or official request from a Philippine government authority.
• To comply with anti-money laundering (AML) reporting obligations under the Philippine Anti-Money Laundering Act (RA 9160, as amended).
• To cooperate with regulatory investigations conducted by authorized bodies.
• To protect the rights, property, or safety of egames, its users, or the public.
• In connection with a corporate merger, acquisition, restructuring, or sale of assets, provided the receiving entity agrees to honor the terms of this Privacy Policy.

5 Cookies & Tracking Technologies

5.1 What Are Cookies? Cookies are small text files placed on your device by the egames website. They help us recognize your device, remember your preferences, and improve your browsing experience.

5.2 Types of Cookies Used by egames:

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality — login sessions, security tokens, load balancing. The egames platform cannot function properly without these.	Session / up to 30 days
Preference Cookies	Remember your language, display, and notification preferences so you don't need to reconfigure them each visit.	Up to 12 months
Analytics Cookies	Collect anonymized data about how you interact with the egames platform — pages visited, session duration, device type — to help us improve performance.	Up to 24 months
Security Cookies	Detect unusual login patterns, prevent unauthorized access, and support fraud prevention mechanisms.	Session / up to 90 days

5.3 Managing Cookies. You can manage cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may impair the functionality of the egames platform, including preventing login and game access. Blocking analytics or preference cookies will not affect core functionality but may reduce the personalization of your experience.

6 Data Retention

6.1 Retention Periods. egames retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable Philippine law. Specific retention periods are as follows:

• Active Account Data: Retained for the duration of your active egames account plus five (5) years after account closure, as required by Philippine anti-money laundering regulations.
• KYC/Verification Documents: Retained for a minimum of five (5) years after account closure, in compliance with RA 9160 (AMLA) record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of the transaction.
• Customer Support Records: Retained for three (3) years after the date of the last interaction.
• Marketing Consent Records: Retained for two (2) years after consent is withdrawn or the account is closed.
• Analytics Data: Aggregated and anonymized analytics data may be retained indefinitely, as it does not identify individual users.

6.2 Deletion. Upon expiration of the applicable retention period, personal data is securely deleted or irreversibly anonymized using industry-standard data destruction methods. You may request earlier deletion subject to the conditions described in Section 8.

7 Data Security Measures

egames implements a comprehensive array of technical, administrative, and physical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data at rest (passwords, financial details, KYC documents) is encrypted using AES-256 encryption.
• Password Security: Player passwords are cryptographically hashed using bcrypt with unique salts. egames staff cannot view or recover your password — only password resets are available.
• Access Controls: Employee access to personal data is restricted on a strict need-to-know basis. All access is logged and audited regularly. Multi-factor authentication is required for administrative system access.
• Network Security: The egames infrastructure is protected by enterprise-grade firewalls, intrusion detection/prevention systems (IDS/IPS), DDoS mitigation, and continuous vulnerability scanning.
• Physical Security: Data center facilities used by egames employ 24/7 physical security, biometric access controls, CCTV surveillance, and redundant power and cooling systems.
• Employee Training: All egames employees with access to personal data undergo mandatory data privacy and security training upon onboarding and annually thereafter.
• Incident Response: egames maintains a documented data breach incident response plan. In the event of a personal data breach, affected users and the National Privacy Commission (NPC) will be notified within seventy-two (72) hours, as required by the Philippine Data Privacy Act.

While egames employs robust security measures, no method of electronic storage or transmission over the Internet is 100% secure. egames cannot guarantee absolute security, but we are committed to continuously improving our defenses and promptly addressing any vulnerabilities.

8 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by egames:

1. Right to Be Informed: You have the right to be informed about the collection, use, and processing of your personal data before it is collected, or as soon as practicable thereafter. This Privacy Policy serves as the primary mechanism for fulfilling this obligation.
2. Right to Access: You have the right to request access to your personal data held by egames, including details about how it is processed, the categories of data involved, and the recipients to whom it has been disclosed.
3. Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. You can update most account information directly through your egames account settings. For changes requiring verification (e.g., legal name changes), please contact our customer support team.
4. Right to Erasure: You have the right to request the deletion or removal of your personal data where: (a) it is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data was unlawfully processed. Note: This right is subject to legal retention requirements — egames may be required to retain certain data for regulatory compliance even after an erasure request.
5. Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to have such data transmitted to another organization where technically feasible.
6. Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time by updating your communication preferences in your egames account settings or by contacting our customer support team.
7. Right to Damages: You have the right to claim compensation for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data by egames.
8. Right to File a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13 of this Policy. egames will respond to verified requests within thirty (30) calendar days. We may request additional identification to verify your identity before processing your request.

9 Children & Minors

The egames platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with Philippine gambling regulations. egames does not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we discover that we have inadvertently collected personal information from a minor or an individual under 21, we will immediately delete such data and terminate the associated account. If you believe that a minor has provided personal data to egames, please contact us immediately so that we can take appropriate action.

10 International Data Transfers

10.1 egames primarily stores and processes personal data within the Philippines. However, certain third-party service providers (such as cloud infrastructure providers and analytics tools) may process data in data centers located outside the Philippines.

10.2 Where international transfers of personal data occur, egames ensures that adequate safeguards are in place, including: (a) data-processing agreements with contractual clauses requiring the recipient to protect data to a standard equivalent to the Philippine Data Privacy Act; (b) selection of service providers operating in jurisdictions with recognized adequate levels of data protection; and (c) additional technical measures such as encryption to protect data during transfer.

11 Third-Party Links

The egames platform may contain references to third-party services, payment processors, or regulatory bodies. This Privacy Policy applies solely to the egames platform and does not extend to any third-party services. egames is not responsible for the privacy practices, data collection, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party services before providing your personal information.

12 Changes to This Policy

12.1 egames reserves the right to modify or update this Privacy Policy at any time. Material changes will be communicated to registered Players via email notification sent to their registered email address and/or through a prominent notice displayed on the egames platform at least seven (7) days prior to the effective date of the changes.

12.2 Your continued use of the egames platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with any revised provision, you must discontinue use of the platform and request account closure before the effective date.

12.3 The "Effective Date" at the top of this Policy indicates when it was most recently updated. We encourage you to review this Policy periodically to stay informed about how egames protects your data.

13 Data Protection Officer

In compliance with the Philippine Data Privacy Act, egames has appointed a Data Protection Officer (DPO) who is responsible for overseeing our data protection practices, ensuring compliance with applicable privacy laws, and serving as the primary point of contact for data subject inquiries and complaints.

You may also file a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated and the egames internal resolution process does not result in a satisfactory outcome.

14 Contact Information

For general questions about this egames Privacy Policy, your personal data, or any privacy-related concern, please contact us through the following channels: